COMMON QUESTIONS
Frequently asked questions
Got questions? We have direct answers for peace of mind.
QUICK ANSWERS
The most important questions at a glance
Is it safe?
Every pro's identity and documents are reviewed before they can join the platform and receive requests.
How does payment work?
Payments are held securely until you confirm the work is complete, giving you control over every booking.
What if something goes wrong?
Report it in the app: your payment stays protected while our team mediates. Human support Monday to Saturday, 7 a.m. to 7 p.m.; automated chat 24/7.
Payments & pricing
Yes. Workers send you offers, and chat with a worker opens once you accept one; advisors can be messaged directly. Your payment is held securely, and no funds are released until you approve the work.
We accept all major credit cards and debit cards through our secure, PCI-compliant payment processor.
You can cancel for free as long as you haven't paid for an offer. Once your payment is held securely, write to contact@allopro.app: cancel more than 24 hours before the agreed date and you get a full refund; less than 24 hours before, costs the worker actually incurred and can document may be withheld, and the rest is refunded.
To change the date, agree on a new one with your worker in the in-app chat.
Safety & trust
Report the issue in the app before approving the work. Your payment stays protected while our team reviews the case and mediates with the provider.
You get a full refund. If the worker cancels, or doesn't show up on the agreed date without reasonable notice, the full amount held securely is returned to you. Report it in the app or write to contact@allopro.app. Repeated no-shows can lead to the worker's suspension.
Platform & support
Service provider — anyone offering services on AlloPro. There are two kinds, and both are verified before they can join.
Workers — trades and home services: lawn care, cleaning, handyman work, painting and more. They answer your requests with offers, are paid through secure payment, and pay a commission only on completed jobs.
Advisors — called Pros in the app: real estate and mortgage brokers, notaries, home insurance and financial advisors. They don't bid on requests: you browse their profiles and message them directly. They pay a subscription.
On this site, "pros" in lowercase means any verified service provider.
Yes. Our team answers by phone, email, and in-app chat Monday to Saturday, 7 a.m. to 7 p.m. Outside those hours, our automated chat is available 24/7.
We're starting on Montreal's South Shore: Longueuil, Saint-Hubert, Boucherville, Brossard, Saint-Lambert, and Saint-Bruno-de-Montarville. The Montreal region is next, followed by the rest of Quebec, then Ontario.
AlloPro is free for homeowners. Service providers join under one of two plans:
Workers (trades and home services) pay a 14.9% commission on completed jobs only, of which 2.9% covers our payment partner's fees. Sending offers is free, and no commission is due on a job refunded in full.
Advisors (real estate, mortgage, notary, insurance and finance) choose a monthly or annual subscription, with no commission on their contracts.
What stays private until your payment is secured
Your personal details are shared only once the job is secured — never before.
- Your exact addressPros see your request and the general area only, never your street address.
- Your phone and emailHidden from every pro while you compare offers.
- Chat opens at the right timeMessaging with a worker unlocks once you accept an offer and your payment is held securely. Advisors on a subscription (real estate, finance) can be messaged directly.
- Shared automatically after paymentOnce your payment is held securely, your contact details go to the pro you chose — nothing to send yourself.
"I posted my lawn care request and compared offers from verified pros in my area. We agreed on the price and the date directly, and my payment stayed protected until I confirmed the work was done."
"The client's payment is secured before I even start, so I no longer chase invoices. I spend my time on the work — and every good review helps the next client choose me."
"I don't let just anyone into my home. Knowing every pro is verified, and that my exact address is only shared once my payment is held securely, gave me real peace of mind."
Still have questions?
Our dedicated team is ready to help you with your booking or guide you through secure payments.
Contact our teamIllustrative examples — reviews from verified jobs will replace them at the public launch, planned for fall 2026.